By Satish Kumar V, CEO, EverestIMS Technologies
Did you know that Artificial Intelligence began as an experimental program in organisations? However, as the global spending on Artificial Intelligence stood at over US$ 50 billion in 2020 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business operations are undertaken.
How did AIOps become a significant player?
Over time, traditional IT management strategies failed to sustain the scope and volume of innovation. As a result, businesses began to realise the enormous potential in AI and began spending heavily on it. Artificial Intelligence for IT Operations, abbreviated as AIOps, was created out of this pressing need to assist significant digital business change.
One way AI will begin to contribute value is through helping IT operations, often known as AIOps. When it comes to discovering and addressing enterprise IT challenges and optimising processes, AIOps is the latest popular trend.
Before we delve further, let’s cover the basics.
What is AIOps?
AIOps functions as a generalising blanket phrase for all things involving big data analytics, machine learning and AI.
By employing data to detect and reply to issues in real-time automatically, these systems provide superior control, predictability, and visibility. AIOps eliminates data silos in IT by bringing all types of data under one roof. The collected ocean of data is then used to execute a Machine Learning method to develop insights that allow responsive enhancements and corrections. With AIOps, issues are detected and addressed before they can have significant consequences.
It’s been predicted that the adoption of AIOps and digital experience monitoring solutions by significant enterprises to monitor apps and infrastructure will increase from 5 per cent in 2018 to 30 per cent in 2023. AIOps is becoming more popular among businesses, who view it as a pragmatic and required component of a portfolio of next-generation IT solutions.
Where is AIOps primarily used?
According to an AIOps Exchange survey, 45 per cent of businesses utilise AIOps to improve root cause investigation and forecast future problems.
The early stages of AIOps adoption focus on automating routine or trivial activities, such as sifting through warnings generated by infrastructure monitoring systems. The primary components for enhancing IT operations through tracking and automation are enhanced machine learning and analytics.
Now let’s delve a little deeper; businesses have data spread across their organisation. And this data contains snippets of integral information. You certainly can’t sift through all the data on your own or via the use of traditional IT management structures.
So, how can you make sense of all of this data and use it to achieve business outcomes?
That’s where AIOps steps in.
- To obtain complete data access: The volume, diversity, and velocity created by today’s complex and networked IT systems were not anticipated by traditional methodologies, methods, and solutions. Instead, they combine and aggregate data before averaging it, jeopardising data integrity. Thus, the capacity of an AIOps platform to acquire substantial data sets of any type from throughout the environment while retaining data integrity for complete analysis is a significant advantage.
- To make data analysis easier: How can you automate data analysis to help you acquire relevant insights and take action? That’s where artificial intelligence (AI) comes in. Machine learning (ML)-powered AI automates insights and actions by applying algorithms to vast volumes of data. This allows IT to take a seat at the table and influence business choices based on data.
- To reduce downtime costs and boost customer satisfaction: Improve your ability to forecast the causes of downtime so you can prevent and resolve issues before they happen.
- To eliminate IT silos and siloed responses: Gain value from data locked in silos by accelerating root-cause analysis and remediation.
- To improve workforce collaboration: Enhance the culture of collaboration across the organisation and maximise strategic organisational efforts that provide bottom-line value.
- To remove time-consuming manual tasks: Reduce inconsistency in response, eliminate mistakes that are difficult to diagnose, and allow IT staff to spend more time and energy on analysis and improvement by automating laborious manual operations.
In conclusion
The current IT business environment is extremely fast-paced, and humans alone cannot keep up. AIOps aids in the reduction of effort and smoothing of business processes by optimising IT processes. The future of AIOps is bright; as technology gets more human, it will unlock a wealth of hitherto untapped data and significantly reduce business expenses. The sooner you begin to utilise this technology, the better it is for the future of your business and its IT operations.
