Citrix Systems has announced its next-generation intelligence capabilities at Citrix Synergy, its digital work conference taking place in Atlanta this week. “There’s a lot of noise in the workplace today that keeps us from doing what we want and are paid to do. At Citrix, our solutions are designed with one thing in mind: eliminate distractions so that people can focus on work that matters and do what they do best,” said P J Hough, Chief Product Officer, Citrix.
“Employees today deal with as many as 11 different apps a day to get their work done. And most of their functionality goes unused or makes tasks more difficult as employees spend too much time — almost 10 hours a week — searching for the information they need. The overload and complexity hinder employee experience and lead to low levels of employee engagement. That must change,” said Hough.
Through Citrix Workspace, companies can provide single sign on access to all the apps and content employees prefer to use in one, unified experience, including out-of-the-box integrations with more than 150 enterprise applications such as Salesforce, Workday, SAP Ariba and SAP Concur, ServiceNow, Microsoft Outlook and G Suite.
Planned integrations with the most widely used identity and access management providers, including Okta, Ping, Radius, and GoogleID, combined with Citrix Workspace security controls will enable them to deliver these apps more securely than operating them natively.
With the infusion of machine learning and simplified workflows in Citrix Workspace, companies can transform the employee experience by not only organizing work, but guiding and making it smarter.
Leveraging over 100 microapps pre-built for popular software services, Citrix Workspace can automatically surface prioritised and relevant tasks that allow employees to complete their work in fewer steps and with greater efficiency.
Rather than sifting through their inbox, searching calendars or going six clicks deep into an enterprise application to get things done, employees can have prioritized actions and relevant insights automatically delivered to their phone, tablet or PC so they can execute work quickly and move on.
Through a virtual instance of the Citrix SD-WAN appliance soon to be available in the Google Cloud Marketplace and increased integration of Citrix ADC with Google Cloud Platform (GCP), Kubernetes, service mesh with Istio architectures and open source CNCF tools, they can deliver a consistent and reliable application experience to users regardless of where they are located.
“We are bringing the simplicity and utility we enjoy in our personal lives to the workplace and shifting the focus of work from applications that aggravate to actions that matter to engage the entire organisation and improve the employee experience,” said Hough.
Through a planned Desktop as a Service offering, Citrix, together with its ecosystem of partners, is said make it easier than ever for IT to provide a unified, secure work environment in the cloud from which employees can access their individual desktops and all the SaaS applications, cloud services, file shares, cloud-based office applications and corporate resources they need to get work done anywhere, anytime using any device. The company will initially enable the delivery of desktops managed on Microsoft Azure.
With the understanding of user device and access behavior and intelligent capabilities underlying Citrix Analytics, companies can balance demands for flexibility and choice with the need to maintain a secure environment and dynamically apply security policies without getting in the way of the user experience. The solution also provides full logging of security threats and automated resolutions that can be monitored by security experts and exported to other analytics platforms through planned integration with Splunk.
“At Saab, we believe that true collaboration leads to better solutions. But we work every day with classified information. So while we need to be open in one end, we need to be very closed in another to ensure data integrity for those we serve. With Citrix, we can balance these needs and provide a secure and reliable way for our teams to connect and work together to meet the needs of our customers and give us a competitive edge,” said Mats Hultin, Group CIO, Saab.
The new capabilities provide endpoint and browser security for all connections to Citrix Virtual Apps and Desktops from both personal and managed devices and protect all work completed in Citrix Workspace.
“As the network perimeter fragments and the internet is darkened by encryption, the endpoint becomes the penultimate control point for the implementation of device, application, and data security. However, endpoints, by their very nature, create a special challenge as decentralisation is not the friend of security. Specialised and sophisticated tools thus become mainstream; vendors with innovative offerings and segment-appropriate channel strategies are capitalising,” explains Frank Dickson, research vice president, IDC Security Products and Identity and Access Management research practices.
Citrix has integrated risk indicators and user and entity inventory from Microsoft’s Graph Security API into Citrix Analytics. With the integration, security administrators now have a unified threat intelligence view across their Citrix and Microsoft solutions that will allow them to improve the breadth and accuracy of signals and take actions to mitigate them across both portfolios.
“Technology is an engine of innovation. But in many ways, it has stalled and become a barrier to productivity and progress. At Citrix, our mission is to deliver the experience, security and choice our customers need to spend less time managing technology and more time harnessing it to deliver a compelling employee experience that transforms business results,” said Hough.
