TechnoBind, a specialist distributor for data and associated domains has extended its value added services by setting up a customer technical support center at its Bangalore office. This technical support center would be the single point of contact for all ESET’s customer and addresses queries related to all ESET products and solutions.
The chosen technical support team comes with a vast experience in the security domain. TechnoBind’s tech support team will take care of complete support – levels L1, L2 and L3. The technically advanced team assigned to the task is well versed with security products and also have a good knowledge on ESET’s solutions.
Adrian Johnson, Director – Technology at TechnoBind said, “As a VAD we keep looking out for opportunities where we can add value to our vendors and customers. Technical support is one such opportunity for vendors who would want not just the sales but also the support to be outsourced locally for better customer satisfaction. As a part of TechnoBind’s extended service, we are now providing technical support for ESET customers in India. An experienced group of technical staff addresses and solves the queries with a turnaround time of 1 hour. We also provisioned a dedicated toll free number as well as email id for customers to directly get in contact and resolve their issues.”
Recently, TechnoBind partnered with ESET, a global leader in cyber security, to distribute ESET’s award winning enterprise solutions in India market. TechnoBind has started providing the back end technical support to all the ESET’s customers in India. TechnoBind also provides technical support to few of its other vendors such as Supermicro, Checkpoint and Infortrend.
TechnoBind as a value added distributor assists its customers in implementing technology rich solutions which are suitable for the organization. Professional services offered to a customer have multiple benefits and greatly adds to the profitability in extreme competitive nature of current market.
