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Four ways customer self service prepares your business for the new normal
By Chuck Leddy
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have...
1 in 2 workers think their PCs are outdated with obsolete software
One in two employees feel their PC devices are out of date or insufficient like not fast or powerful enough to carry out daily...
Most firms to value digital, sustainability combo by 2022: IDC
By 2022, the majority of companies in the world will realise greater value by combining digital and sustainability, giving rise to digitally-driven and sustainably-enabled...
New report puts spotlight on the future workplace of 2030
The latest Ericsson IndustryLab report, The Dematerialized Office, brings insights about the sentiments of white-collar employees and their expectations for their future workplace.
Before the...
71% of Indians expect firms to fast-track digital initiatives: Report
About 71 per cent of Indians expect companies to accelerate digital initiatives, said a new report on Wednesday which showed the many ways customer...
7 in 10 urban Indians now hooked to mobile gaming: Report
Seven in 10 urban Indians are now playing video games or mobile games on any device, taking the country into the top 10 gaming...
How two customer support teams tackled remote work during a global pandemic
The early days of COVID-19 were a make or break moment for so many service and support teams. The virus drove a radical shift...
Ingram Micro’s announces its biggest IT channel event – the Global ONE Experience
For the first time in its history, Ingram Micro Inc. is taking its ONE event to a fully global audience in a completely online...
Hybrid Workplaces to be the Norm Post-COVID: Barco ClickShare Global Study
With work from home extending to over seven months now, one third of the workforce is keen on their organizations investing in innovative videoconferencing...
Airtel forays into cloud communication with ‘Airtel IQ’
Telecommunications major Bharti Airtel has forayed into the fast-growing cloud communications market with the launch of ‘Airtel IQ’.
Airtel IQ is a cloud-based omni-channel communications...
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Okta’s partner-first strategy to tackle India’s cybersecurity challenges and drive growth
With cyberattacks on the rise globally and India facing over 3,000 attacks weekly, identity management and robust security solutions are more critical than ever....
HCLSoftware’s Startup SYNC Announces First-Ever Startup Cohort Program Focused on Retail and E-commerce Innovation
HCLSoftware, the software division of HCLTech and a leading global provider of enterprise software solutions, announced the successful launch of its first-ever startup cohort...
Clover Infotech transforms Employee Engagement and Retention with the AI-enabled digital assistant ‘DIYA’
Clover Infotech has announced the successful implementation of DIYA (Digital Intelligence for your Assistance), an AI-powered digital assistant, to automate the employee query response...