Engagement - search results

Experion is excited to announce its strategic partnership with Twixor, the pioneering Actionable Intelligence Platform that empowers businesses to build hyper-personalised engagement platforms. These...

In an exclusive interview with CRN India, Nitish Agrawal, Chief Partner Officer, SAP, shares the pivotal role of channel partners in SAP's growth journey...

Cornerstone OnDemand Inc., announced at its Connect Live World Tour kickoff event in Chicago the launch of Cornerstone Galaxy, an AI-powered workforce agility platform,...

CRN India recently conducted an exclusive interview with Marthesh Nagendra, Sales Director for India, MEA, and South-East Asia Region at NETGEAR. In this interview,...

Despite the ongoing flux in the finance macrosphere, one critical area financial service brands need to focus on is customer experience (CX). Customers today...

In Q1 2024, Check Point Research (CPR) witnessed a notable increase in the average number of cyber attacks per organisation per week, reaching 1308, marking a 5% increase from Q1 2023 and a 28% increase from the last quarter of 2023

Together, Accenture and Oracle will help clients across industries reinvent their businesses with generative AI, moving from experimentation to adoption at scale. The companies will leverage Oracle Cloud Infrastructure (OCI) Generative AI to help increase efficiency, improve resilience, and deliver superior customer and employee experiences, while keeping client’s data private and secure.

Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment

Infosys , a global leader in next‑generation digital services and consulting, and ServiceNow, the AI platform for business transformation, announced a strengthened collaboration to transform customer experiences with generative AI‑powered industry solutions, at ServiceNow’s annual customer and partner event Knowledge 2024

Equinix, Inc. has released its 2023 Integrated Sustainability Report reflecting progress towards its environmental, social and governance (ESG) goals.