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Integrating the role of digital evolution and the future of customer service
By Aaron Fernandez, Co-Founder, Kilowott
Technology has become increasingly embedded in every aspect of customer interaction with brands over the last decade, from advertising and...
Microsoft launches initiative to help SMBs develop digital skills for success
Aiming to help small and medium businesses (SMBs) stay ahead of the curve with the right digital skills, Microsoft India today launched a skilling...
Wipro appoints Badrinath Srinivasan as Managing Director for Southeast Asia
Wipro Limited announced the appointment of Badrinath Srinivasan as the Managing Director for Southeast Asia. Badri will be focusing on Wipro’s vision for business...
STL wins multi-year INR 170 cr deal from PGCIL
STL announced a partnership with India’s largest power distribution company, Power Grid Corporation of India Limited (PGCIL). Through this collaboration, STL will fulfil PGCIL’s...
SAP hires Susanna Hasenoehrl as APAC head of sustainability
SAP Asia Pacific region announced the appointment of Susanna Hasenoehrl as Senior Vice President (SVP) and Head of Sustainability, Asia Pacific Japan (APJ).
In this...
Kissflow announces $1 million giveaway for SaaS communities
Kissflow has launched a first-of-its-kind "fully managed" community platform for community managers to build and manage communities. As part of the launch, the company...
Fullerton India partners with Paytm to expand digital lending to MSMEs
Fullerton India and One97 Communications Limited, that owns the brand Paytm, India’s leading digital payments and financial services platform, have announced a partnership to...
84% of Indian consumers feel like service is an afterthought: Zendesk Study
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as 94% of Indian...
Microsoft highlights trend toward AI driven Business Applications with disruption in customer journeys
As technology intensity accelerates in India, Microsoft shared insights into the growing trend of companies adopting AI driven solutions across its business applications stack...
Pantaloons deploys Algonomy to Fashion Hyper-Personalized Customer Experiences
Algonomy, the only Algorithmic Decisioning Platform for Retail today announced that ABFRL (Aditya Birla Fashion and Retail Ltd.), one of Asia's largest fashion retailers,...
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Snowflake AI data cloud paves the way for India’s enterprise AI evolution
The final edition of the Snowflake World Tour in India, held in Mumbai, showcased how artificial intelligence (AI) and data transform India's enterprise sector....
Veeam Stops Cyber Attacks and Attackers with New Proactive Threat Analysis Tools for Veeam...
Veeam Software, the #1 leader by market share in Data Resilience, announced the addition of new Veeam Recon Scanner technology to Veeam Data Platform...
CloudSEK launches free, revolutionary deep fake detection technology to combat the growing threat of...
CloudSEK is excited to announce the launch of its state-of-the-art Deep Fake Detection Technology, which is now available for free. This initiative is part...