Tag: Chatbot
Happiest Minds develops an innovative GenAI chatbot for Happiest Health
Happiest Minds Technologies Limited, a ‘Born Digital. Born Agile’, Mindful IT Company, announced the new GenAI chatbot - ‘hAPPI’, developed by its Generative AI Business Services (GBS) unit for Happiest Health
Tata Capital launches generative AI powered chatbot to enhance customer experience
Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Customer experience drives brand loyalty: Genesys report
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...
AI-enhanced customer conversations: A top priority for P&C insurance firms
Written by: Rajeev Batra, Managing Director – Insurance Practice, Synechron
Nilesh Tambe, Senior Director – Technology, Synechron
The pandemic accelerated the move to customer self-service, a...
BPCL’s AI enabled chatbot – URJA, enhances digital experience of customers
Bharat Petroleum Corporation Limited (BPCL), a ‘Maharatna’ and a Fortune Global 500 Company, announces the launch of ‘Urja’, an intelligent virtual assistant with AI/NLP...
ConveGenius supports Jharkhand Government with Covid-19 helpline chatbot
In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While...
Reliance General Insurance pledges to never miss a customer call with Speechbot
Reliance General Insurance, a 100 per cent subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is...
ICICI Prudential Life Launches AI-powered voice chatbot on Google Assistant
ICICI Prudential Life Insurance has introduced its customer service chatbot 'LiGo' on 'Google Assistant'. This would enable the Company's policyholders to have their queries...
HDFC Life launches Ezra, a Google Assistant bot for policy servicing
HDFC Life, one of India’s leading life insurance companies is driven by an operating model that keeps the customer at the centre. With a...
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Rakuten SixthSense Powers Growth with Advanced Observability Solutions, Sets Sights on Global Expansion
Rakuten SixthSense, announced the launch of two pivotal solutions: Data Observability and API Security Observability. These solutions strengthen Rakuten SixthSense’s portfolio, positioning the company...
Damson Technologies Inaugurates State-of-the-Art Manufacturing Facility in Ahmedabad with ₹200 Crore planned Investment
Damson Technologies has announced the launch of an advanced manufacturing facility in Ahmedabad, Gujarat. The company plans to invest INR 200 crore in three...
Dynatrace joins the Microsoft Intelligent Security Association
Dynatrace, has become a member of the Microsoft Intelligent Security Association (MISA) to provide customers with enhanced cloud security solutions through continuous innovation and...