Tag: Chatbots
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Banking-as-a-service will hit mainstream adoption within 2 years: Gartner
Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...
How will technology enable eCommerce businesses to grow in 2022?
Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize
The eCommerce industry was already on the rise, with consumers shifting to online channels, and...
ValueFirst launches chatbots for Google business messages
ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...
Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried
Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...
Microsoft Teams gets custom templates, chatbots, virtual appointments
Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...
Consumers: Chatbots still too dumb to get the job done
Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
Latest article
Akamai Firewall for AI Enables Secure AI Applications with Advanced Threat Protection
Akamai Technologies, Inc. announced Firewall for AI, a new solution that provides multilayered protection for AI applications against unauthorised queries, adversarial inputs, and large-scale...
GoTrust Launches DPO Copilot Solution to Simplify DPDPA and Global Privacy Compliance
GoTrust has announced the launch of its latest innovation — the DPO Copilot solution. Built to support Data Protection Officers (DPOs) and privacy teams,...
TCS, SAP deepen ties to accelerate GenAI and cloud transformation for enterprises
In a significant boost to enterprise digital transformation, Tata Consultancy Services (TCS) has expanded its long-standing partnership with SAP to drive large-scale adoption of...