Tag: Chatbots
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Banking-as-a-service will hit mainstream adoption within 2 years: Gartner
Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...
How will technology enable eCommerce businesses to grow in 2022?
Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize
The eCommerce industry was already on the rise, with consumers shifting to online channels, and...
ValueFirst launches chatbots for Google business messages
ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...
Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried
Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...
Microsoft Teams gets custom templates, chatbots, virtual appointments
Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...
Consumers: Chatbots still too dumb to get the job done
Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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Palo Alto Networks honours JAPAC partners at 2024 Partner Executive Kick-Off
Palo Alto Networks announced the recipients of its JAPAC Partner Awards at the Palo Alto Networks Executive Kick-Off (PEKO). These annual awards recognise the...
‘Playtime is over’ for GenAI: NTT DATA research shows organisations shifting from experiments to...
NTT DATA released the first results of its extensive original research that reveals “playtime is over” for GenAI. The results overwhelmingly found that leaders...
Pure Storage announces strategic investment and technology partnership with CoreWeave to accelerate large-scale AI...
Pure Storage announced Pure Storage’s strategic investment in CoreWeave to accelerate AI cloud services innovation. Alongside the investment, the companies unveiled a strategic partnership,...