Tag: Chatbots
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Banking-as-a-service will hit mainstream adoption within 2 years: Gartner
Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...
How will technology enable eCommerce businesses to grow in 2022?
Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize
The eCommerce industry was already on the rise, with consumers shifting to online channels, and...
ValueFirst launches chatbots for Google business messages
ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...
Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried
Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...
Microsoft Teams gets custom templates, chatbots, virtual appointments
Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...
Consumers: Chatbots still too dumb to get the job done
Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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Survey finds technology partners predict major revenue shift to AI, citing infrastructure, cybersecurity, and...
Cisco released findings from its new Cisco Global AI Partners Study. The study, titled Bridging the Customer AI Readiness Gap – The opportunities ahead...
Akamai and Kyndryl collaborate to offer zero trust segmentation services
Akamai Technologies, Inc. announced a collaboration with Kyndryl to deliver Micro-Segmentation Implementation Services with Akamai Guardicore Segmentation.
As network boundaries continue to shift and expand,...
Redington unites partners in Jaipur to democratise technology and empower businesses
Redington Limited inaugurated the first edition of the Redington Partner Marketing Huddle in Jaipur. This event brings together channel partners, leaders, and decision-makers to...