Tag: Contact Center
Growing acceptance for automated assistants in the contact center: Kore.ai research
New research from the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for...
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
Latest article
Team Computers launches global delivery center in Uttarakhand to transform rural India
Team Computers, has taken a transformative step in bridging the gap between rural talent and the tech industry with the launch of its Global...
Team Computers and Apple collaborate to empower GCCs with smarter workplace solutions
Team Computers, in collaboration with Apple, hosted an insightful event in Bengaluru on the theme “Empowering GCCs with Team Computers and Apple." The session...
RUCKUS Wi-Fi 6 solution improves campus experience for Amrita University
CommScope announces RUCKUS Networks has helped a higher learning institution, Amrita Vishwa Vidyapeetham (Amrita University), upgrade network connectivity for its Amritapuri and Bengaluru campuses...