Tag: Contact Center
Growing acceptance for automated assistants in the contact center: Kore.ai research
New research from the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for...
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
Latest article
Toshiba’s GridDB cloud goes global: Powering the backbone of data-driven transformation
As the digital transformation (DX) wave sweeps across industries worldwide, the race to manage and make sense of massive volumes of data—especially from IoT...
Hon’ble Chief Minister of Tamil Nadu Thiru M. K. Stalin Inaugurates South India’s Largest...
Sify Infinit Spaces Limited announced the inauguration of South India’s largest AI-ready data center campus, located in Siruseri, Tamil Nadu by the Hon’ble Chief...
AI Is Redefining Tech Infrastructure Priorities: Seagate Report Calls for Balance Between Cost and...
Seagate Technology Holdings plc released the Decarbonising Data1 report, its latest global report based on a commissioned survey, highlighting the growing sustainability challenges facing...