Tag: Contact Center
Growing acceptance for automated assistants in the contact center: Kore.ai research
New research from the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for...
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
Latest article
Digital Realty’s Global Data Insights Survey 2025: India Doubles Down on AI, with 75%...
India is undergoing a transformative shift as artificial intelligence (AI) becomes a central pillar of enterprise strategy. According to new findings from Global Data...
IBM, TCS and Govt of Andhra Pradesh to deploy India’s largest quantum computer in...
Tata Consultancy Services and IBM are partnering to further develop India’s quantum industry as part of the Government of Andhra Pradesh’s new, first of...
Commvault introduces the next evolution of cleanroom recovery to further reduce the risk of...
Commvault announced highly differentiated capabilities with its Cleanroom Recovery offering that usher in a new era in end-to-end recovery following cyberattacks.
Studies show that it...