Tag: Customer Engagement
MoEngage launches RCS as an engagement channel to improve customer engagement through rich messaging
MoEngage has launched native support for RCS for Business, which enables businesses to send rich and interactive messages to users through the native Messages...
2 out of 3 BFSI leaders dissatisfied with their existing martech stacks, reveals MoEngage’s...
India and San Francisco-based customer engagement platform MoEngage released the results of the Martech Readiness Report 2024 today.
MoEngage’s Martech Readiness Report 2024 draws insights...
Akasa Air ties up with WebEngage to enhance customer engagement
WebEngage announced that it has partnered with India’s newest and most dependable airline, Akasa Air. In line with its strategy to build a tech-first...
General Motors partners with Adobe Experience Cloud to deliver real-time customer engagement and personalized...
Adobe Summit – the world’s largest Digital Experience Conference – Adobe announced that General Motors (GM) has selected Adobe Experience Cloud to deliver one-to-one personalized interactions...
Improving sales for businesses through real-time conversation intelligence
By Jnanankur Ghosh, Head of Marketing, Mihup
There are two typical scenarios which continue to pose challenges for contact center managers all over the world:
1.Poor...
OpenText kicks off OpenText World; launches Cloud Editions 22.4 and Project Titanium
During the OpenText World, OpenText , announces Cloud Editions 22.4 (CE 22.4), a series of impactful new innovations driving forward the company’s Project Titanium to deliver seamless...
Tata Communications launches DIGO – integrated platform for converged and contextual conversations
Tata Communications launches DIGO, an in-network, cloud communications platform to power up customer engagement for digital-first businesses. The platform offers a full suite of...
From Megamarts to Metamarts: The next disruption of retail?
Written By: Srinivas Pingali and Shankar Prakash Professors of Practice at IIM Udaipur.
Microsoft recently announced the $68.7 billion acquisition of games company Activision Blizzard....
Fly Gangwon selects IBS Software’s PSS Platform to propel customer engagement
Fly Gangwon, the South Korean Tourism Convergence Carrier (TCC) airline startup, has partnered with IBS Software to overhaul its distribution and reservations capabilities as...
Exclusive Interview with Ravindra Kelkar, Area Vice President, Sales & Service, Indian Subcontinent, Citrix
Ravindra Kelkar, Area Vice President, Sales & Service, Indian Subcontinent, Citrix talks about how the company is accelerating business growth in the region
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Sophos Report: ‘Digital detritus’ leaving businesses vulnerable to attacks on network edge devices
Sophos has released its Annual Threat Report 2025: Cybercrime on Main Street, which sheds light on the biggest security threats small and medium-sized businesses...
96% of enterprises are expanding use of AI agents: Cloudera
Cloudera released the findings of its latest survey report, “The Future of Enterprise AI Agents.” The survey polled nearly 1,500 enterprise IT leaders across...
ParamNetwork launches “ai/studio”: An enterprise-grade Agentic AI platform.
ParamNetwork today announced the global launch of ⦃param⦄ ai/studio, an enterprise-grade platform that enables organisations to build, deploy, and manage sophisticated Agentic AI workflows...