Tag: Customer Experience
Salesforce Report: 93% of Indian SMBs Using AI, Grew Their Revenue
Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small and medium-sized businesses (SMBs) across...
Enhancing Customer Experience Through Video Analytics
By Khalid Wani, Senior Director Sales, Western Digital
Enhancing customer experience continues to be one of the top priorities for businesses across industries. In this...
Cisco announces new Webex AI agent and AI solutions for the contact center to...
Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI...
Freshworks unveils easy-to-use AI agent to improve the customer and employee experience
Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and...
Vi Business and Genesys partners to bring next-gen cloud contact centre as a service...
Vi Business (Vodafone Idea) announced it will leverage its partner agreement with Genesys to enable Indian businesses with advanced cloud and telecom solutions, transforming...
“With cyber threats getting sophisticated, emphasizing cyber resilience is vital for delivering a seamless...
In an interaction with CRN India, Sarv Saravanan, Chief Customer Officer, Commvault, outlines the company's holistic approach to cyber resilience, with a primary focus on...
Tata Communications and Cisco Launch Webex Calling to Transform Cloud Communication in India
Webex Calling will equip enterprises with a global, reliable, scalable and compliant communication solution while also delivering world-class collaboration and customer experiences.
MoEngage’s New Solution, ‘MoEngage for Financial Services’ Aims to Help Financial Institutions Stay Competitive...
Despite the ongoing flux in the finance macrosphere, one critical area financial service brands need to focus on is customer experience (CX). Customers today...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
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Team Computers launches global delivery center in Uttarakhand to transform rural India
Team Computers, has taken a transformative step in bridging the gap between rural talent and the tech industry with the launch of its Global...
Team Computers and Apple collaborate to empower GCCs with smarter workplace solutions
Team Computers, in collaboration with Apple, hosted an insightful event in Bengaluru on the theme “Empowering GCCs with Team Computers and Apple." The session...
RUCKUS Wi-Fi 6 solution improves campus experience for Amrita University
CommScope announces RUCKUS Networks has helped a higher learning institution, Amrita Vishwa Vidyapeetham (Amrita University), upgrade network connectivity for its Amritapuri and Bengaluru campuses...