Tag: customer experience (CX)

Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.

By Anand Iyer, Assistant Vice President & Global Delivery Head - Microsoft Business Applications & Modern Workplace, Infosys Today, a critical part of an enterprise’s...

Asianet Satellite Communications Limited (ASCL), one of India’s leading Multi Service Operator (MSO) and Internet Service Provider (ISP) announced a technological partnership with Aprecomm that empowers it with cutting edge consumer insight generating tools.

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Splunk Inc., the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group,  released the State of Observability 2022, an annual global research report...

ManageEngine, the enterprise IT management division of Zoho Corporation, announced the results of its State of ITOM in 2023 study, which examined the trends observed...

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands...

Avaya has signed a memorandum of understanding (MoU) with Startek, a global customer experience (CX) solutions provider, that will see the two companies partner...

CSS Corp, a digital technology and customer experience (CX) services provider, has rebranded itself to Movate. The new brand identity symbolizes the company’s transformation...