Tag: customer experience (CX)
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
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Palo Alto Networks honours JAPAC partners at 2024 Partner Executive Kick-Off
Palo Alto Networks announced the recipients of its JAPAC Partner Awards at the Palo Alto Networks Executive Kick-Off (PEKO). These annual awards recognise the...
‘Playtime is over’ for GenAI: NTT DATA research shows organisations shifting from experiments to...
NTT DATA released the first results of its extensive original research that reveals “playtime is over” for GenAI. The results overwhelmingly found that leaders...
Pure Storage announces strategic investment and technology partnership with CoreWeave to accelerate large-scale AI...
Pure Storage announced Pure Storage’s strategic investment in CoreWeave to accelerate AI cloud services innovation. Alongside the investment, the companies unveiled a strategic partnership,...