Tag: customer experience (CX)
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
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New Relic announces eAPM revolutionising Kubernetes observability with AI-powered automation and efficiency
New Relic announced eAPM, a new capability for increasing the productivity of IT teams and application uptime. With eAPM, platform engineering teams can deploy...
SolarWinds unveils next-gen solutions to tackle modern IT operational resiliency challenges
SolarWinds announced a major step forward in helping businesses achieve IT operational resilience. The latest enhancements across the SolarWinds portfolio integrate expanded capabilities across...
Advanced network security with Check Point CloudGuard and Nutanix Cloud Platform
As businesses continue to migrate to the cloud, delivering the highest level of network security becomes increasingly challenging due to infrastructure and workload complexity....