Tag: Customer Experience

By Khalid Wani, Senior Director Sales, Western Digital Enhancing customer experience continues to be one of the top priorities for businesses across industries. In this...

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI...

Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and...

Vi Business (Vodafone Idea) announced it will leverage its partner agreement with Genesys to enable Indian businesses with advanced cloud and telecom solutions, transforming...

In an interaction with CRN India, Sarv Saravanan, Chief Customer Officer, Commvault, outlines the company's holistic approach to cyber resilience, with a primary focus on...

Webex Calling will equip enterprises with a global, reliable, scalable and compliant communication solution while also delivering world-class collaboration and customer experiences.

Despite the ongoing flux in the finance macrosphere, one critical area financial service brands need to focus on is customer experience (CX). Customers today...

The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features

eTrade, India’s leading e-commerce aggregator has been empowering its seller partners through AI-powered logistics and supply chain solutions. The company capitalises on various technology-enabled supply chain solutions that enable its partners to deliver to 20,000 pin codes across India within 24-48 hours