Tag: Customer Experience
AI will be critical to driving better customer experience outcomes: Maureen Chong, Zendesk
Today, consumers have no dearth of choices and gaining their loyalty is the biggest challenge for any brand. As per Zendesk’s CX Trends Report...
Edgecore Networks teams up with Aprecomm to launch an AI-powered hardware and CX-optimisation bundle...
Edgecore Networks, announces an initiative in partnership with Aprecomm, the intuitive networks and customer experience platform provider.
From March 1, 2025, all Edgecore Networks Wi-Fi...
Transforming public services: leveraging digital modernisation to enhance citizen experience
By Indranil Mukherjee, Senior Vice President and Service Offering Head, Infosys Salesforce Services
The modern citizen's expectations have been fundamentally reshaped by their interactions with...
Tata Play collaborates with salesforce to drive AI-powered customer experience
Salesforce announced a strategic collaboration with Tata Play, India’s leading Direct-to-Home and content distribution Company, to accelerate relevant and customized experiences to its user...
Salesforce Report: 93% of Indian SMBs Using AI, Grew Their Revenue
Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small and medium-sized businesses (SMBs) across...
Enhancing Customer Experience Through Video Analytics
By Khalid Wani, Senior Director Sales, Western Digital
Enhancing customer experience continues to be one of the top priorities for businesses across industries. In this...
Cisco announces new Webex AI agent and AI solutions for the contact center to...
Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI...
Freshworks unveils easy-to-use AI agent to improve the customer and employee experience
Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and...
Vi Business and Genesys partners to bring next-gen cloud contact centre as a service...
Vi Business (Vodafone Idea) announced it will leverage its partner agreement with Genesys to enable Indian businesses with advanced cloud and telecom solutions, transforming...
“With cyber threats getting sophisticated, emphasizing cyber resilience is vital for delivering a seamless...
In an interaction with CRN India, Sarv Saravanan, Chief Customer Officer, Commvault, outlines the company's holistic approach to cyber resilience, with a primary focus on...
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OVHcloud announces general availability of its data platform
OVHcloud launches its enterprise grade Data Platform solution. Centred on the importance and value of data, the innovative end-to-end Platform-as-a-Service (PaaS) platform helps organisations...
97% of breaches in APAC fuelled by system intrusion, social engineering, and web app...
Verizon Business released its 2025 Data Breach Investigations Report (DBIR), sounding the alarm on a surge of system intrusions across the Asia-Pacific region. The...
Lupin selects Hewlett Packard Enterprise to accelerate innovation and optimise cloud costs
Hewlett Packard Enterprise announced that global pharma major Lupin Limited (Lupin) headquartered in Mumbai, India, has selected HPE Private Cloud Enterprise for a fully...