Tag: Customer Experience

Bajaj Allianz Life Enhances Customer Experience by simplifying Premium Payments with Digital Transactions on WhatsApp

Verint, The Customer Engagement Company, announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Lenovo unveiled the ‘CIO Playbook 2024 – It’s all about Smarter AI’ report, providing a comprehensive overview of AI adoption in Asia-Pacific (AP). The IDC report, commissioned by Lenovo that surveyed over 900 CIOs, including 150+ in India reveals that organisations in AP are planning to increase AI spending by 45% in 2024 compared to 2023.

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Persistent Systems a global Digital Engineering and Enterprise Modernisation leader, is pleased to announce the expansion of its executive leadership team with the addition of four seasoned industry leaders.