Tag: Customer Experience
What will keep the C-Suite busy in 2022-23?
Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech
From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...
Role of Data Science and AI in customer service management
Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software)
Customer connections are critical for the success of your firm. The quality of your...
Gupshup ties up with Truecaller to help enterprises improve customer experience
Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...
Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI
Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...
BlueKaktus supports top fashion brands to achieve superior customer experience
If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s journey in the...
VouchPro enhances virtual customer experience with artificial intelligence (AI)
VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...
Changing role of automation in NBFC
Written by: Ladislav Simicek, CIO, Home Credit India
Technology is no longer a luxury at the disposal of few. It has now been weaved into...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Latest article
SIA by Seqrite: Ushering a new era in AI-powered cybersecurity
In an age where cyber threats move faster than traditional defenses can track, the ability to respond in real time with intelligence and agility...
Reclaiming the Ring: How Airtel is rewriting the rules of business communication
Gurugram, India – May 5, 2025: In a digital world fatigued by spam and unknown calls, Airtel Business has struck a bold new note...
PowerFlex and Nutanix: Scalable, secure, and ready for peak performance
Dell Technologies and Nutanix have joined forces to deliver a game-changing solution: Dell PowerFlex integrated with the Nutanix Cloud Platform—now generally available. This milestone...