Tag: Customer Experience
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
‘Collaboration and hybridisation are becoming the new normal’
Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more
We are a company obsessed with customer experience: Harsha Kodnad, Director, Technology, Tally Solutions
Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation
Conduent introduces AR solution to transform the CX
Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...
Avaya partners with Koopid to deliver AI-powered customer journeys
Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
STMicroelectronics introduces first STM32-ready wireless IoT modules leveraging collaboration with Qualcomm
STMicroelectronics has introduced the first product of its strategic collaboration with Qualcomm Technologies to simplify development of next-generation wireless solutions for industrial and consumer...
XPG-ADATA partners with ACRO, KBC, and TAG to revolutionise storage solutions in India
ADATA Technology Co. Ltd. continues to set new benchmarks in the industry. Demonstrating its unwavering commitment to innovation and expanding customer outreach, XPG-ADATA proudly...