Tag: Customer experience(CX)

Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised,...

Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies...

LTIMindtree, a global technology consulting and digital solutions company, announced Composable Storefront Quick Launch, a cohesive solution for composable storefront, to enable retailers to translate their expectations into elevated customer experiences with e-commerce components that suit their demands

Tappy Technologies, a trailblazer in digital payment innovations, has launched India's pioneering tokenisation solution for wearable payments, developed in partnership with IndusInd Bank and Thales

Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...