Tag: CX
We’ve sharpened our focus as a company, concentrating on the three pillars of EX,...
In a recent interaction with CRN India, Shelton Rego, Vice President and Managing Director-India, Freshworks, discusses the company’s performance over the past year and...
57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
Hewlett Packard Enterprise Announces Leadership Change in India
Hewlett Packard Enterprise announced that Bhawna Agarwal has been appointed to the role of Senior Vice President and Managing Director of HPE in India,...
Acronis Ecosystem Reaches 300 Technology Integrations, Drives New Opportunities for MSPs and ISVs
Acronis announces a significant milestone in the Acronis Technology Ecosystem, which now includes nearly 300 integrations, reinforcing its position as one of the largest...
Neon Cloud and Virtuozzo Announce Strategic Partnership to Deliver Next-Generation Cloud Solutions in India
Neon Cloud has announced a strategic technology partnership with Virtuozzo, a global leader in full-stack cloud technologies. This alliance marks a significant step in...