Tag: CX
57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
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Stellantis Unveils New Lab and Office Expansion in Bengaluru, India
Stellantis announced the inauguration of its expanded lab and office facilities in Bengaluru, reinforcing the company’s commitment to innovation and excellence in automotive technology....
Ericsson study reveals 5G had 20% more satisfied users than 4G at 2024’s biggest...
2024 was the first year where several major European events coincided with a focused buildout of 5G infrastructure from operators in anticipation of soaring...