Tag: digital evolution
Automation Generation: How AI is Transforming the Job Landscape for Gen Z
By Peter Jayaseelan, Vice President & Managing Director- South Asia and Channels (APAC), Jabra
Gen Zs, known for their digital savviness, are at the forefront...
Integrating the role of digital evolution and the future of customer service
By Aaron Fernandez, Co-Founder, Kilowott
Technology has become increasingly embedded in every aspect of customer interaction with brands over the last decade, from advertising and...
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SailPoint unveils Harbor Pilot: AI-powered agents transforming identity security
SailPoint, Inc. announced SailPoint Harbor Pilot, a set of AI agents designed to help identity teams work smarter, respond faster and secure their organisations...
AI is bridging India’s customer service gap, but wait times persist
New research from ServiceNow reveals that 80% of Indian consumers now rely on AI chatbots for issue tracking, product recommendations, and self-help. However, despite...
Manufacturing was the most impacted sector in 2024, reveals Arete’s Annual Crimeware Report
Arete released its 2024 Annual Crimeware Report, highlighting key trends and notable shifts in the cyber threat landscape. Arete identified and analysed notable trends...