Tag: Genesys
Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia...
Genesys, a AI-powered experience orchestration, announced the appointment of Albert Nel as Senior Vice President and Regional Sales Leader for the Asia Pacific (APAC)...
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before
Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...
Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in...
Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...
Genesys partner conference recognises SaaS partners in the CX industry
Genesys, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners...
Customer experience drives brand loyalty: Genesys report
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...
Genesys ties up with AWS
Genesys announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of...
Genesys introduces Cloud AI Experience to orchestrate unique customer Journeys
Genesys introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation...
Tata Communications enhances InstaCC Platform with digital features
Tata Communications enhances its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows...
Equinix India collaborates with Guidance
Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...
Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...
Latest article
Eighty percent of security leaders prefer platform-based GenAI, finds CrowdStrike state of AI survey
According to the 2024 State of AI in Cybersecurity Survey from CrowdStrike, 80% of security leaders prefer platform-based GenAI tools over point products and applications, highlighting the...
Verizon collaborates with NVIDIA to power AI workloads on 5G private networks with mobile...
Verizon, announced a new solution developed with NVIDIA that enables a wide range of AI applications to run over Verizon’s reliable 5G private network...
SentinelOne announces Kris Day as Senior Vice President for Asia Pacific and Japan
SentinelOne has named Kris Day as Senior Vice President for Asia Pacific and Japan, succeeding Evan Davidson. With more than 25 years of technology...