Tag: Genesys
Genesys launches AI for supervisors to enhance efficiency, employee performance and customer experiences
Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within...
Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia...
Genesys, a AI-powered experience orchestration, announced the appointment of Albert Nel as Senior Vice President and Regional Sales Leader for the Asia Pacific (APAC)...
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before
Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...
Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in...
Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...
Genesys partner conference recognises SaaS partners in the CX industry
Genesys, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners...
Customer experience drives brand loyalty: Genesys report
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...
Genesys ties up with AWS
Genesys announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of...
Genesys introduces Cloud AI Experience to orchestrate unique customer Journeys
Genesys introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation...
Tata Communications enhances InstaCC Platform with digital features
Tata Communications enhances its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows...
Equinix India collaborates with Guidance
Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...
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OVHcloud launches AI endpoints to simplify and democratise access to AI models
OVHcloud launches AI Endpoints, a serverless solution that enables developers to effortlessly add high-value AI functions to their apps. With over 40 advanced and...
CrowdStrike unveils unified data protection to secure data across endpoints, cloud, GenAI and saas
CrowdStrike announced new Falcon Data Protection innovations, enabling security teams to protect sensitive data across endpoints, cloud environments and GenAI and SaaS applications to...
New Investments, New Leadership: NETGEAR puts customers first with enterprise grade network solutions that...
Netgear unveiled a bold new vision to meet the growing business demand for seamless, scalable, and secure connectivity. NETGEAR for Business is evolving its...