Tag: Genesys
Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...
Zoom ties up with Genesys to improve customer experiences
Zoom Video Communications and Genesys have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone...
Genesys recognized as leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys has received worldwide recognition for its growth and innovation by Frost & Sullivan in the firm’s regional cloud contact center reports. Genesys earned...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
Thrive ties up with Genesys to help businesses solve the employee burnout crisis
Genesys and Thrive, the behaviour change technology company founded by Arianna Huffington, are partnering to help organizations transform their relationship with employees. The best...
Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses...
NEC signs agreement with Genesys to contact center solutions in India
NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys. The agreement enables NECTI to market,...
Genesys debuts fastest, accurate AI-powered Forecasting and Scheduling Service
Genesys introduced today the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to...
Genesys awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year
Genesys today announced it has been awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year, as well as the 2018 Contact...
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OVHcloud launches AI endpoints to simplify and democratise access to AI models
OVHcloud launches AI Endpoints, a serverless solution that enables developers to effortlessly add high-value AI functions to their apps. With over 40 advanced and...
CrowdStrike unveils unified data protection to secure data across endpoints, cloud, GenAI and saas
CrowdStrike announced new Falcon Data Protection innovations, enabling security teams to protect sensitive data across endpoints, cloud environments and GenAI and SaaS applications to...
New Investments, New Leadership: NETGEAR puts customers first with enterprise grade network solutions that...
Netgear unveiled a bold new vision to meet the growing business demand for seamless, scalable, and secure connectivity. NETGEAR for Business is evolving its...