Tag: Genesys
Zoom ties up with Genesys to improve customer experiences
Zoom Video Communications and Genesys have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone...
Genesys recognized as leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys has received worldwide recognition for its growth and innovation by Frost & Sullivan in the firm’s regional cloud contact center reports. Genesys earned...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
Thrive ties up with Genesys to help businesses solve the employee burnout crisis
Genesys and Thrive, the behaviour change technology company founded by Arianna Huffington, are partnering to help organizations transform their relationship with employees. The best...
Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses...
NEC signs agreement with Genesys to contact center solutions in India
NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys. The agreement enables NECTI to market,...
Genesys debuts fastest, accurate AI-powered Forecasting and Scheduling Service
Genesys introduced today the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to...
Genesys awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year
Genesys today announced it has been awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year, as well as the 2018 Contact...
Genesys Appoints Sajin Rehan as Vice President Sales and General Manager for South Asia
Genesys announced the appointment of Sajin Rehan as vice president sales and general manager for South Asia. In his role, Sajin will lead the...
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Palo Alto Networks honours JAPAC partners at 2024 Partner Executive Kick-Off
Palo Alto Networks announced the recipients of its JAPAC Partner Awards at the Palo Alto Networks Executive Kick-Off (PEKO). These annual awards recognise the...
‘Playtime is over’ for GenAI: NTT DATA research shows organisations shifting from experiments to...
NTT DATA released the first results of its extensive original research that reveals “playtime is over” for GenAI. The results overwhelmingly found that leaders...
Pure Storage announces strategic investment and technology partnership with CoreWeave to accelerate large-scale AI...
Pure Storage announced Pure Storage’s strategic investment in CoreWeave to accelerate AI cloud services innovation. Alongside the investment, the companies unveiled a strategic partnership,...