Tag: intelligent virtual assistants (IVAs)
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven...
Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment
Kore.ai launches experience optimization platform V10.1 with smart co-Pilot and advanced generative AI capabilities
Kore.ai, the world’s leading conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, featuring enhanced...
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Team Computers launches global delivery center in Uttarakhand to transform rural India
Team Computers, has taken a transformative step in bridging the gap between rural talent and the tech industry with the launch of its Global...
Team Computers and Apple collaborate to empower GCCs with smarter workplace solutions
Team Computers, in collaboration with Apple, hosted an insightful event in Bengaluru on the theme “Empowering GCCs with Team Computers and Apple." The session...
RUCKUS Wi-Fi 6 solution improves campus experience for Amrita University
CommScope announces RUCKUS Networks has helped a higher learning institution, Amrita Vishwa Vidyapeetham (Amrita University), upgrade network connectivity for its Amritapuri and Bengaluru campuses...