Tag: Ozonetel
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
Ozonetel Integrates ChatGPT into contact centers for enhanced customer experience
Ozonetel, a leading omnichannel customer experience platform provider is leveraging ChatGPT and Generative AI and has built a suite of intelligent solutions to revolutionize customer experience and...
Ozonetel launches contact center platform on WhatsApp
Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...
Ozonetel partners with Truecaller for trust building and efficient business communication
Ozonetel has recently partnered with Truecaller to offer Verified Business Caller ID solutions as a part of its solutions suite. Truecaller for Business enables...
Ozonetel launches Google Business Conversation Solution on its Cloud Agent Platform
Ozonetel, a provider of on-demand cloud communication/telephony solutions, has recently integrated with Google to launch Google’s Business Message on its Cloud Agent platform. CloudAgent’s...
Ozonetel partners with IstTek to expand across EMEA region
Ozonete has announced an exclusive partnership with Contact Centre Technology Master Distributor IstTek to bring the CloudAgent Contact Centre Solution across the EMEA (Europe,...
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Ozonetel launches AI-Powered WhatsApp solution for Call Centers
Ozonetel has launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their...
Ozonetel introduces CloudAgent Lite for Doctors
CloudAgent provides doctors with virtual consultation numbers to connect easily with patients
Ozonetel launches CloudAgent mobile app for call center agents
Companies can now set up call centers with CloudAgent mobile app
Latest article
Commvault introduces the next evolution of cleanroom recovery to further reduce the risk of...
Commvault announced highly differentiated capabilities with its Cleanroom Recovery offering that usher in a new era in end-to-end recovery following cyberattacks.
Studies show that it...
NETGEAR expands Its commitment to simple, reliable business solutions with new software development center...
NETGEAR, designed to power extraordinary experiences, announced the opening of a software development center in Chennai as part of its continuing investment in AI...
OVHcloud launches AI endpoints to simplify and democratise access to AI models
OVHcloud launches AI Endpoints, a serverless solution that enables developers to effortlessly add high-value AI functions to their apps. With over 40 advanced and...