Tag: Zendesk
AI will be critical to driving better customer experience outcomes: Maureen Chong, Zendesk
Today, consumers have no dearth of choices and gaining their loyalty is the biggest challenge for any brand. As per Zendesk’s CX Trends Report...
81% of Indian consumers want more human-like AI: Zendesk 2025 CX Trends Report
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised,...
Tech Industry Veteran Maureen Chong takes the reins at Zendesk India
Zendesk announced it has expanded Regional Vice President Maureen Chong’s remit to include leadership of its business in South Asia, and primarily key market...
Zendesk first in CX Industry to offer outcome-based pricing for AI agents
Zendesk, Inc. announced the introduction of outcome-based pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service....
83% of leaders in India say traditional CX will be dead in 3 years:...
Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete...
Zendesk launches venture fund to fuel AI startups
Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies...
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
Zendesk unveils the industry’s most complete service solution for the AI era
At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases
Zendesk completes acquisition of Klaus
Zendesk announced it completed its acquisition of Klaus. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes...
90% of Indian CX leaders say generative AI will make every digital interaction effective:...
Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.
Latest article
Toshiba’s GridDB cloud goes global: Powering the backbone of data-driven transformation
As the digital transformation (DX) wave sweeps across industries worldwide, the race to manage and make sense of massive volumes of data—especially from IoT...
Hon’ble Chief Minister of Tamil Nadu Thiru M. K. Stalin Inaugurates South India’s Largest...
Sify Infinit Spaces Limited announced the inauguration of South India’s largest AI-ready data center campus, located in Siruseri, Tamil Nadu by the Hon’ble Chief...
AI Is Redefining Tech Infrastructure Priorities: Seagate Report Calls for Balance Between Cost and...
Seagate Technology Holdings plc released the Decarbonising Data1 report, its latest global report based on a commissioned survey, highlighting the growing sustainability challenges facing...