Tag: Zendesk
AI will be critical to driving better customer experience outcomes: Maureen Chong, Zendesk
Today, consumers have no dearth of choices and gaining their loyalty is the biggest challenge for any brand. As per Zendesk’s CX Trends Report...
81% of Indian consumers want more human-like AI: Zendesk 2025 CX Trends Report
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised,...
Tech Industry Veteran Maureen Chong takes the reins at Zendesk India
Zendesk announced it has expanded Regional Vice President Maureen Chong’s remit to include leadership of its business in South Asia, and primarily key market...
Zendesk first in CX Industry to offer outcome-based pricing for AI agents
Zendesk, Inc. announced the introduction of outcome-based pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service....
83% of leaders in India say traditional CX will be dead in 3 years:...
Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete...
Zendesk launches venture fund to fuel AI startups
Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies...
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
Zendesk unveils the industry’s most complete service solution for the AI era
At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases
Zendesk completes acquisition of Klaus
Zendesk announced it completed its acquisition of Klaus. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes...
90% of Indian CX leaders say generative AI will make every digital interaction effective:...
Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.
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Cloudflare advances industry’s first cloud-native quantum-safe Zero Trust solution
Cloudflare, Inc. announced that it is expanding end-to-end support for post-quantum cryptography to its Zero Trust Network Access solution. Available immediately, organisations can securely...
Deloitte announces strategic alliance to redefine customer engagement and retention with CleverTap
Deloitte Touche Tohmatsu India LLP has entered a strategic alliance with CleverTap to help businesses transform their customer engagement strategies through data-driven insights and AI-powered...
Operant AI announces India launch to protect critical AI systems in real-time
Silicon valley-based Operant AI is launching its presence in India, bringing a critical layer of security to India’s rapidly developing AI sector and the...