Tag: Zendesk
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...
Zendesk announces AI designed exclusively for intelligent CX
Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According...
‘To deliver a seamless customer experience, businesses need a conversational CRM’
In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...
Zendesk Ushers in era of conversational CRM
During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...
Lessons from CX Champions: How Indian businesses can become market leaders
By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk
2021 has been an exciting year for Indian businesses with 100 new unicorns in the e-commerce, fintech,...
Zendesk to acquire Momentive and Its SurveyMonkey platform
Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction...
Zendesk equips businesses with the next generation of digital collaboration tools
In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation...
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Times Square headquartered Vertex Global Services to hire 4000 language experts from India’s Tier...
Currently, around 60 per cent of graduates in India are seeking better job opportunities by moving from tier-II and tier-III cities to tier-I cities....
We’ve committed $1 billion investment over next three years for AI innovation globally: Rohit...
In a recent interview with CRN India, Rohit Midha, Executive Director, Enterprise Business, Lenovo India, shares the significant growth in Lenovo’s enterprise business and...
India’s data centre capacity to more than double by fiscal 2027
The Indian data centre industry’s capacity1 is set to more than double to 2-2.3 GW by fiscal 2027, led by increasing digitalisation of the...