Panelists in this video:
+ Narasimha Murthy, CEO & Founder, Connectivity IT Solutions
+ Munesh Jadoun, Founder and CEO, ZNet Technologies
+ Ajay Sawant, CEO & MD, Orient Technologies
+ Sanjay Patodia, CEO, Galaxy Office Automation
+ Gurpreet Singh, Managing Director, Arrow PC Network
+ Gunjan Shah, Director – Integration & Services, Insight Business Machines
Moderator: Suresh Ramani, CEO, Techgyan
Key Highlights:
Moderator: Suresh Ramani, CEO, Techgyan
1) Narsimha Murthy, CEO & Founder, Connectivity IT Solutions:
+ We are very focused and well invested in retaining our customers. We follow 5 KPIs, including customer satisfaction score, customer retention rate, customer churn rate, net promoter score, customer life time value
2) Munesh Jadoun, Founder & CEO, ZNet Technologies:
+ We measure customers success by replying to them on their first feedback. We conduct timely surveys and touchpoints to improve our relationship and retain more customers
3) Ajay Sawant, CEO & MD, Orient Technologies:
+ We believe any business deal happens between the two organisations not just the two individuals. The ownership of a customer is not with a particular team member or an individual but with the entire organisation
4) Sanjay Patodia, CEO, Galaxy Office Automation:
+ We have a dedicated customer success team to maintain the relationship and ensure that they get and maintain high level working experience
5) Gurpreet Singh, Managing Director, Arrow PC Network:
+ We have developed a culture that a customer feels connected with us at every touchpoint. We encourage our customers to share the good and negative feedback with us
6) Gunjan Shah, Director – Integration & Services, Insight Business Machines:
+ Customer success and customer retention are not just parts of our business but it is a mission. We incentivise our team on the basis of their customer retention rate
